‌ERP software is designed to make a company’s management processes more effective and efficient. ERP handles all of the key functions of your company such as accounting, services delivery, inventory and HR in order for you to focus on the data. With the latest ERP software, businesses can automatically receive real-time information about all their departments.

As for your customers, that’s what CRM software is for. CRM systems manage customer information and capture all relevant details for the company. A CRM system captures all the information about a customer and automatically manages it so that companies can build their customer relationships in order to increase customer loyalty and revenue.

Remember that having a customer service department and only using CRM software is not enough today. Customer facing processes, especially those that cross the world of CRM and ERP, need to be flawless in order to satisfy you and your customer’s expectations.